How can we help you today?
What equipment do I need to use ArriveConnected?
You will need a compatible Wi-Fi network and access points. Our team can help assess your current setup and recommend any necessary upgrades to ensure optimal performance.
Can ArriveConnected handle high traffic volumes?
ArriveConnected is built to handle high traffic volumes efficiently. Our system ensures optimal performance even during peak times, so your guests can enjoy a seamless Wi-Fi experience without interruptions.
Do you offer training sessions for venues?
Yes, we can offer personalised training sessions for venue managers to ensure you get the most out of our platform. Contact our support team to schedule a session.
Can ArriveConnected integrate with my existing systems?
ArriveConnected is designed to be flexible and can integrate with many existing systems. Contact our sales team to discuss your specific requirements and explore integration options.
What happens if there is a problem with the network?
Our management dashboard provides real-time monitoring and alerts for any connectivity issues. If a problem arises, you can quickly identify and address it. Additionally, our support team is always on hand to give guidance and help resolve any technical difficulties.
What support is available?
We provide extensive support for both venue managers and guests. Our comprehensive support page offers detailed information and guidance for all users. Additionally, our dedicated support team is ready to assist with setup, troubleshooting, and any other queries. For prompt assistance, please contact us through our support page.
How do I manage guest privacy?
Guest privacy is a top priority for ArriveConnected. Alongside advanced encryption technology that safeguards connections, our system ensures complete anonymity for users. Venue managers can monitor the number of connected devices and their general locations within the venue, but no personal data or individual user information is accessible.
How does ArriveConnected enhance the Wi-Fi experience?
ArriveConnected offers a seamless and secure Wi-Fi experience through an intuitive captive portal. Once guests log in, they enjoy fast, reliable internet access without needing to re-authenticate during their stay. Our solution also includes advanced IP reputation protection and guest risk scoring to keep your network secure. Additionally, our robust analytics provide venue managers with deep insights into network usage and guest behaviour, allowing you to continuously refine your service. Stay tuned for our upcoming non-captive portal feature, which will make connecting even more effortless for your guests.
How secure is ArriveConnected?
We are very proud of our advanced security features, making ArriveConnected the prime choice for guest privacy and secure browsing. Visit our Security page to learn more.
How do I get started?
Getting started is easy! Just reach out to our friendly Sales team. We'll take the time to get to know you and understand your needs. Together, we will discuss your requirements and help you find the perfect solution for your venue.
How much does it cost?
We would be happy to discuss our pricing structure. Use the Get Started button to contact sales.
Can I change tariffs?
Absolutely! Our tariffs are designed to be flexible, allowing you to adjust them as your business needs evolve. You can change your plan at any time to ensure it always meets your current requirements.
How do I sign up?
Sign up using our contact page and we'll be in touch to get you started!
Can I see a demo?
We'd love to show you everything ArriveConnected has to offer! Click the Get Started button to book a demo at your convenience, and we'll walk you through all the features and benefits.
Get started today
Get started today with ArriveConnected and upgrade any time to unlock more advanced features.
