How can we help you today?
What equipment do I need to use ArriveConnected?
You will need a compatible Wi-Fi network and access points. Our team can help assess your current setup and recommend any necessary upgrades to ensure optimal performance.
Can ArriveConnected handle high traffic volumes?
ArriveConnected is built to handle high traffic volumes efficiently. Our system ensures optimal performance even during peak times, so your guests can enjoy a seamless Wi-Fi experience without interruptions.
Do you offer training sessions for venues?
Yes, we can offer personalised training sessions for venue managers to ensure you get the most out of our platform. Contact our support team to schedule a session.
Can ArriveConnected integrate with my existing systems?
ArriveConnected is designed to be flexible and can integrate with many existing systems. Contact our sales team to discuss your specific requirements and explore integration options.
What happens if there is a problem with the network?
Our management dashboard provides real-time monitoring and alerts for any connectivity issues. If a problem arises, you can quickly identify and address it. Additionally, our support team is always on hand to give guidance and help resolve any technical difficulties.
What support is available?
We provide extensive support for both venue managers and guests. Our comprehensive support page offers detailed information and guidance for all users. Additionally, our dedicated support team is ready to assist with setup, troubleshooting, and any other queries. For prompt assistance, please contact us through our support page.
How do I manage guest privacy?
Guest privacy is a top priority for ArriveConnected. Alongside advanced encryption technology that safeguards connections, our system ensures complete anonymity for users. Venue managers can monitor the number of connected devices and their general locations within the venue, but no personal data or individual user information is accessible.
How does ArriveConnected enhance the Wi-Fi experience?
ArriveConnected offers a seamless and secure Wi-Fi experience through an intuitive captive portal. Once guests log in, they enjoy fast, reliable internet access without needing to re-authenticate during their stay. Our solution also includes advanced IP reputation protection and guest risk scoring to keep your network secure. Additionally, our robust analytics provide venue managers with deep insights into network usage and guest behaviour, allowing you to continuously refine your service. Stay tuned for our upcoming non-captive portal feature, which will make connecting even more effortless for your guests.
How secure is ArriveConnected?
We are very proud of our advanced security features, making ArriveConnected the prime choice for guest privacy and secure browsing. Visit our Security page to learn more.
How do I get started?
Getting started is easy! Just reach out to our friendly Sales team. We'll take the time to get to know you and understand your needs. Together, we will discuss your requirements and help you find the perfect solution for your venue.
How much does it cost?
We would be happy to discuss our pricing structure. Use the Get Started button to contact sales.
Can I change tariffs?
Absolutely! Our tariffs are designed to be flexible, allowing you to adjust them as your business needs evolve. You can change your plan at any time to ensure it always meets your current requirements.
How do I sign up?
Sign up using our contact page and we'll be in touch to get you started!
Can I see a demo?
We'd love to show you everything ArriveConnected has to offer! Click the Get Started button to book a demo at your convenience, and we'll walk you through all the features and benefits.
Can I connect my games console, Apple TV etc?
Currently, we are unable to support connections from devices such as games consoles and Apple TVs.
What data do you collect from my device when using my services?
For full details on the data we collect, please refer to our Privacy Policy. In summary, we only capture the information necessary to provide you access to our network. We do not monitor your internet usage or snoop on your browsing activities.
The venue I am at has sent me a push notification, how are they able to do this?
The venue manager can send push notifications through the ArriveConnected management dashboard, which includes a feature for location-based messaging. Rest assured, they cannot access personal information or identify individual users; they only have visibility into the number of devices connected to an access point.
Do I need to remove the device profile when I leave?
No, you do not need to remove the profile from your device when you leave. It remains dormant when you're not near an ArriveConnected-supported venue.
What if I cannot install a profile on my device?
In some instances, particularly with corporate-owned devices, there may be restrictions that prevent the installation of new profiles. If you encounter this issue, don't worry we also offer traditional access via a captive portal as an alternative to ensure everyone can connect. Additionally, we are soon introducing a unique pre-shared key for a secure Wi-Fi network. This will maintain high security standards even when profile installation is not possible.
Do I need to download an app?
No, there's no app required. To connect, simply sign up on our platform and follow the straightforward steps provided. Once set up, you're ready to connect seamlessly.
Is this just another captive portal?
No, it isn't! Unlike captive portals, which you might have found complex to set up, unreliable, and insecure, ArriveConnected operates differently. We employ a device profile system that ensures your mobile automatically and seamlessly connects to the internet at any venue offering Wi-Fi through ArriveConnected. Moreover, we use advanced encryption technology to ensure that your connection remains safe and secure at all times.
How can I remove the device profile?
Of course, you can remove the profile at any time. However, it's important to note that the profile is designed to facilitate your access to ArriveConnected networks. As our network of hosts expands, this profile enables you to seamlessly connect to Wi-Fi across a growing number of venues.
What help is available?
We're here to help both venue managers and end users. Please send us an email at info@arriveconnected.com and we'll be in touch.
Do I need to sign in again for my next visit?
No, you do not need to sign in again, and this is what makes ArriveConnected unique. Once you have downloaded the profile to your device, you will automatically connect to the Wi-Fi in all venues that offer their service through ArriveConnected. Just arrive and enjoy seamless internet access without any further setup.
Is ArriveConnected secure?
ArriveConnected ensures security unlike most traditional guest Wi-Fi solutions. It employs robust encryption technology to safeguard your connection, preventing unauthorised access to your data on the same Wi-Fi network. Your privacy is prioritised, ensuring secure browsing protected from potential threats.
What is a profile and why do I need one?
ArriveConnected utilises an innovative technique to seamlessly connect your mobile to the internet. A profile contains your unique login information and security settings, this is installed on your device the first time you use our service and will remain available until you delete it. By setting up a profile on your device, you instruct your mobile to automatically connect to the ArriveConnected network whenever it becomes available. This setup ensures that your mobile connects to the internet at any venue equipped with ArriveConnected, without requiring any manual intervention from you.
I have been sent a link to install ArriveConnected, what do I do next?
Great news! This means that this venue offers guest Wi-Fi through ArriveConnected. To ensure the best experience, we recommend setting up your profile before your arrival. This way, you can connect to the Wi-Fi automatically as soon as you enter the venue, no further action required. Please follow the steps in our Get Started guide to complete your setup.
How do I create an account?
Creating an account with us is straightforward and only needs to be done once. You'll need your email address and a few basic details to get started. For added convenience, you can also sign up using your social media accounts. Just follow the simple steps on our registration page.
Can I connect multiple devices?
Yes! You can connected all of your devices using the same login information.
What devices are supported?
ArriveConnected supports all Apple, Windows, Android and Google OS devices.
Get started today
Get started today with ArriveConnected and upgrade any time to unlock more advanced features.
